Izzi Casino Privacy Policy
This Privacy Policy explains how Izzi Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our gaming services, contact support, or otherwise interact with us. It applies to players in Canada and to visitors who browse the Izzi Casino platform.
We aim to handle personal information responsibly and transparently. By using Izzi Casino, you acknowledge the practices described below. If you do not agree with this policy, please discontinue use of the website and related services.
Information We Collect
Izzi Casino may collect information that you provide directly, information generated through your use of the platform, and information received from selected third parties. The type of information collected depends on how you interact with our services.
Information you provide
- Identity details, such as your name, date of birth, and nationality, where needed to create or verify an account.
- Contact details, including your email address, telephone number, and account correspondence.
- Login credentials and account preferences.
- Payment and transaction details, including deposits, withdrawals, payment method information, and transaction history. Payment card data may be processed by specialized payment providers rather than stored directly by Izzi Casino.
- Information submitted during customer support requests, complaints, technical enquiries, or responsible gaming discussions.
Information collected automatically
When you use the website, we may record technical and usage information such as your IP address, browser type, device characteristics, operating system, referring pages, approximate location, access times, pages viewed, and interactions with website features. We may also collect information about errors, performance, and security events to help maintain a reliable platform.
How We Use Information
Izzi Casino uses personal information for legitimate operational, security, and service-related purposes. These purposes may include:
- Creating and administering your player account.
- Processing deposits, withdrawals, bonuses, and other account transactions.
- Confirming eligibility, including the minimum age requirement of 18+.
- Completing identity, account security, and fraud prevention checks.
- Providing customer support and responding to requests.
- Personalizing website settings, account features, and service communications.
- Monitoring platform performance and improving games, payment processes, and website usability.
- Detecting suspicious activity, unauthorized access, manipulation, or other conduct that may affect players or the integrity of the platform.
- Sending service notices, account updates, security alerts, and information needed to administer your relationship with Izzi Casino.
- Sending promotional communications where permitted and where appropriate consent or preference management applies.
- Establishing, exercising, or defending legal rights and responding to valid requests from competent authorities.
Where practical, we seek to use information that is relevant to the purpose for which it was collected. We may also use aggregated or de-identified information for analytics, reporting, and business planning when that information no longer reasonably identifies an individual.
Cookies and Similar Technologies
Izzi Casino may use cookies, pixels, tags, local storage, and comparable technologies. These tools are small data files or code elements that help the website remember settings, maintain sessions, understand usage, and support security.
- Essential technologies help with account access, navigation, authentication, fraud prevention, and core website functions.
- Preference technologies remember choices such as language, display settings, and selected features.
- Analytics technologies help us understand traffic patterns, performance, and how visitors use the website.
- Marketing technologies, where used, may help measure campaigns or display more relevant communications.
You can usually manage cookies through your browser settings. Disabling certain technologies may affect login functions, game access, payment processing, or other parts of the platform. Cookie settings do not necessarily remove information already collected or stored in connection with your account.
Data Sharing
Izzi Casino does not treat personal information as a public asset. We may share information with trusted recipients when necessary to operate the service, protect users, or comply with applicable obligations. These recipients may include:
- Payment processors, financial service providers, and transaction partners.
- Identity verification, fraud monitoring, risk management, and security providers.
- Technology, hosting, cloud storage, analytics, communications, and customer support providers.
- Professional advisers, auditors, insurers, and service providers assisting with business operations.
- Corporate affiliates or prospective purchasers in connection with a reorganization, merger, financing, sale, or transfer of business assets.
- Courts, law enforcement bodies, regulators, or other authorities where disclosure is required or reasonably necessary.
Service providers may access information only for defined business purposes and are expected to apply appropriate confidentiality and security measures. We do not authorize third parties to use your information for unrelated purposes without a suitable legal basis or your permission where permission is required.
Data Security
We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. Depending on the circumstances, these safeguards may include access controls, authentication measures, encryption in transit, monitoring, security testing, staff procedures, and limitations on internal access.
No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying Izzi Casino promptly if you suspect unauthorized account activity. We may restrict access, request additional verification, or take other protective steps when a security concern is identified.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the nature of the information, the status of your account, transaction history, security needs, dispute resolution, and applicable recordkeeping expectations.
When information is no longer required, we may delete it, anonymize it, or securely isolate it. Some records may remain for a longer period where needed to prevent fraud, enforce agreements, resolve complaints, maintain accounting records, or protect legal interests. Backup copies may also persist for a limited period while routine deletion processes are completed.
Your Rights
Subject to applicable rules and reasonable verification, you may have rights concerning the personal information held by Izzi Casino. These may include the ability to:
- Ask whether we hold personal information about you.
- Request access to information and an explanation of how it is used.
- Ask us to correct information that is inaccurate or incomplete.
- Request deletion or restriction of information in circumstances where retention is no longer necessary or where another valid basis does not apply.
- Withdraw consent for certain optional processing, such as promotional communications.
- Object to particular uses of information where applicable.
- Request a copy of information that you provided in a commonly used format, where this right applies.
These rights are not absolute and may be limited by security, fraud prevention, legal, or operational requirements. We may ask for information needed to confirm your identity before completing a request. If you unsubscribe from marketing messages, you may still receive essential service or account communications.
Third-Party Services
The Izzi Casino website may contain links, integrations, payment options, games, or other features provided by third parties. Those providers may collect information under their own privacy notices and terms. Their practices are not controlled by this policy, and you should review the relevant privacy information before using an external service.
Third-party websites may use their own cookies and tracking tools. A link or integration does not necessarily mean that Izzi Casino endorses the provider or accepts responsibility for its content, security, or privacy practices.
International Transfers
Some companies that support Izzi Casino may process or store information outside Canada. As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to authorities in that jurisdiction under applicable procedures.
When information is transferred internationally, we seek to use reasonable contractual, technical, and organizational measures appropriate to the circumstances. These measures may include confidentiality requirements, restricted access, secure transmission, and assessment of the service provider's role. By using the platform, you understand that international processing may occur where necessary to provide the services or support business operations.
Policy Updates
Izzi Casino may revise this Privacy Policy to reflect changes in the website, technology, business processes, or applicable expectations. The updated version will be posted on the relevant website page with a revised effective date where appropriate.
Changes will generally apply from the time they are published unless a different effective date is stated. We encourage you to review this policy periodically. Continuing to use the platform after an update indicates that you have read the revised policy, subject to any rights that cannot be waived.
Contact Information
If you have a question about this Privacy Policy, wish to exercise a privacy right, or need assistance with the handling of your personal information, contact Izzi Casino at [email protected]. Please include enough detail for us to understand your request, but do not send payment card numbers, passwords, or other unnecessary confidential information.
We may request additional information to verify your identity and protect your account before discussing personal data or fulfilling a request. We will review enquiries and respond within a reasonable period, taking into account the nature and complexity of the request.
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